We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair is really really nice. The delivery came fairly quick despite the Coronavirus. They communicated with me throughout the whole journey and they hair is excellent.
This hair feels AMAZING!!! So worth it! And the store was so good at communicating and keeping me updated. The delivery was super fast too- I ordered it on Tuesday and it came today, Friday. Thank you, will definitely be ordering again.
great
I ordered the item on a Friday and it came in a week. Usually when I order from this company it comes even faster than that, but due to the pandemic it was delayed but not too much. I absolutely love this hair. I ordered the 13x4 150 density 12inch wig. I bleached the knots and cut the wig into the style I liked. I would recommend this brand to any and everyone.
This wig is so nice! The person I communicated with was so good to me. This company has great customer service! I am a black hairstylist from Toronto and I advise you girl to get this wig!!
Hair is amazing
Good
Haven’t installed yet but hair is exactly like picture! Love this vendor
very accurate
Great hair thank you
Amazing hair! Just like the picture
Really good hair , and it’s soft
I haven’t yet put the wig on but once I got took it out the little cute baggie the hair was so soft and felt so nice can’t wait to install it
Perfect, it took less than a week. I got it with the coins at 0,01 € and it came to me in nothing.
I’m usually sceptical when buying hair online but I decided to try something different and I’m soo happy that I did. From the moment I placed my order the store was in contact with me letting me know everything that I needed to know ( Tracking info) . The wig came with a wig cap and came in beautiful packaging - very happy with that. The hair itself is lovely and very soft , You definitely get your moneys worth. Shipping for me was lest than 7 days. (Smiley face) . I will definitely order from this seller again.
love this hair