SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good hair . Just like on picture
Second time ordering from this store...ordered the 5th and got the hair 3days later on the 8th...thank you
Satisfied with very beautiful and odorless hair
Seems good for the moment, I just hope it will remain flexible. By cons the store quickly sent my hair.
Thank you very beautiful
Thank you it was what I expected. I should’ve gotten it longer. But still beautiful. Have not tried it on yet. Shipped fast
Thank you very nice wig
Looks the same as described. Haven't worn it yet because I have in braids. Texture, color and curls are really nice.
i absolutely love this wig, its beautiful and looks exactly like the picture! No shedding, no tangles, just pretty silky hair. Thanks so much for i love this store units. Also i ordered my aunt the same unit but in 10 " & a different color ...She couldn't be more satisfied!
Awesome as usual
I ❤ this hair & the color looks good on my skin tone. Shipping was super fast. Thanks
Wig arrived very very quickly well before the delivery date. I am satisfied with this wig the strands are soft silky after a good wash nothing to say the curls are well defined after its rest to see in the duration
Love this hair......service was amazing.....will certainly do bizniz with this store again......
absolutely beautiful, this is the second time buying as mum wanted one.
So beautiful, exactly as picture, the shipment was very fast.... One week.... wow, Thanks store.
Magnifique
Little to no shedding. As you can see it’s already plucked , this is only after washing with shampoo and conditioner. Real life photo, no flash