SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this hair on 4/23 and it arrived 5/4. I wasn’t to worried about the delivery day because I knew of all this corona stuff. The hair is definitely 100% true to length and the hair is sooooooooo soft. I didn’t have to do any plucking . Just bleached the knots. And constructed my wig. Hair takes heat very well I got this hair bone straight in no time . And communication was A1 !! They have a new loyal customer, I will definitely be ordering again !
I love it and can’t wait to put it in!
Very Beautiful Hair. The communication with the company was great and the hair arrived right on time. I have had no shedding with the hat and the ends do not get dry fast I’ll definitely be ordering again 10-10 would recommend
I love this hair very soft and true to length. I used a 1/2 inch wand curler to re-curl the hair. I Used a wide tooth comb to shape the curls and the curls last all day. I only used 2 1/2 bundles with cLosure to accomplish this look. I’m already ready to order my next order. Shipping was about week due to Covid-19 delaying my shipping other than that they had great communication on my order arrival time.
i absolutely love this hair it’s very soft & true to length I’ll upload more pictures once i get it installed!
Love the hair, will buy again
Love love love
Love it and the 28in is what I posted true to length awesome to the touch and closure
Great customer service
Great hair really soft ill upload pictures once I get my hair done
Hair is very soft and true to length. Seller communicated with me every step of the way to make sure my package arrived on time.
I love the hair even tho I have experienced shedding. Hair feels great and true to length. The vendor was great with keeping in contact the whole way through. It took 10 days to receive but with everything going on I understand. I will order again.
the hair is very nice, will order again soon.
Very friendly customer service. Soft hair. No odor. True length. can’t Wait to get it installed.
It was cool true to length a lot of shedding
Great product and communication