We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parfait
just... perfect. thanks
Thank you Sherry I'm very pleased with you and your service.I bought platinum blonde hair 22 inch 200 gram.It is very soft and really human hair without damaged edges.I think I'll not dye it as the colour is very nice and matches with mine. Sherry,thank you for your gifts.You sent me 24 inches of hair instead of 22 inch,2 separate coloured hair,2 hair clips and eyelashes. I liked my hair and I hope to use it for a long time. Thank you again for fast and helpful communication and very fast shipping.
Really like the hair!! Real human hair, i died the route to match my hair more and sewn some of them together so I have less pieces to put on my head but still all the hair. I would say curl it if you want it to look the most natural
This sheet is a great big statement to the store
Everything is exactly described. Personally, for me on receipt there was a question with color, but this is my opinion. And in fact this is not a problem, the hair can be dyed in the right color. The store is very sociable, if there is a problem or can not decide, it will help you, it is accurate. I recommend to order.
Amazing hair, 22inch 200g, feels soft and is defenitely real hair 100%!
Perfect
Wawwwww amazing natural hair
Love it will reorder again