SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Very fast! Waves turned out great
Delivery in a week. What I was looking for. I have curly, porous hair, the wave turns out natural, tried on an ambulance. It took about 7-10 minutes for the whole head If you try, and make every effort to lay, I think it will turn out even wow.
Heats very quickly and makes beautiful curls totally satisfied
Excellent plait, delivery to the door. One minus, the temperature is not adjustable, only 220 degrees, for me a lot, and so the effect is excellent, I like these waves. 5 out of 5.
Thank you very much to the store, the goods came very quickly.
Curls make great!
The package was a bit damaged but the product works fine
Electric tongs look decent enough, work, immediately quickly tried with her daughter and she really liked the result.
Came quickly, from the moment of sending the order to receive 9 days. The courier delivered exactly to the address, a day came up about delivery, on the day of delivery the Courier agreed the address and time, very convenient. the tongs are excellent, heat up quickly. the curls are obtained as a model printed on the package. You can twist and the hair is medium long, but the hairstyle will turn out to be more voluminous.
All according to the description, very fast delivery
Clear recommended buy! Ultra fast Delivery! Device as pictured! Function perfectly!
Excellent curling iron
Ordered 27.11 and came 28.12. Curls do quickly, heat up well. Packed perfectly!
Chic curling iron, thank you very much to the store)
Delivery to Ukraine a little less than a month. The curling iron came in the box nothing was wrinkled, turned on everything works warm quickly on the hair has not yet tried.
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