



We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it 10/10 recommend
Hair is amazing, doesn’t shed, really soft and i the lace was perfect...i definitely will buy again!
True to length only thing is there’s a lot of fly always but nothing some fell and hot comb can’t fix! Overall I’m very satisfied with the hair
I really love my wig it fits so good it’s not bulky I plucked my middle part and was good to go. Will be ordering the 13X4 wig soon! The store responses are on time shipped quickly cans quickly even during covid 19
The hair is soft. Even with the corona virus, it came in a week. It is a thin wig tho.
Hair is so beautiful super soft I can’t wait to install I am in love! Shipping made me kind of nervous but the store had great communication and super nice my order also came with a mask due to COVID19 which is a big plus thank you so much I will be ordering again I will upload install later
Nice hair i love it
This wig is soooooo nice, it’s my first wig and I love it, I need to need a little bit more plucking tho, and it sheds a little but nothing too crazy
Satisfaite
The shipping was SOOOO FAST I LOVED IT. The vendor also has phenomenal communication skills during the process of receiving the product, and was outstandingly kind. The wig it self IS BEYOND gorgeous it’s very soft, the knots were bleached, and the hairline was preplucked. I’m 5’1 and the wig stops right before my butt. I’m not going to lie I HIGHLY recommend this wig for a beginners or intermediate or advanced women . Gurl I’m ready to be they spokesperson for this vendor because I’m that satisfied lol. Ig:Cathalea.a fb:Cathalea fenty
the hair is very soft! i would definitely recommend. i love it!! Great hair
The hair soft but it kinda tangles in but not so much just normal tangle I’m guessing cause it’s long but I love it
this hair is super beautiful and! looks just like the pictures! I had to pluck just a little, light shedding and bone straight! true to length
Seller was so so helpful and responded very quick, hair was shipped out fast, I live in Ireland and I received it in 4 days! The hair itself is soooo soft I ordered 150 density because that’s my preference, so it is on the thin side but it’s still so beautiful, doesn’t shed at all, will definitely be ordering from this company again. Extremely affordable too.
The hair is just a little thin but fine for now until I put it on then we can know the full hundred.
I brought a 16in and so far it’s nice and full. Haven’t had any shedding .
the hair on the wig feels sooo amazing and soft but the cap size is very very small and they sent me the wrong length I ordered 18inches and got 14. pretty upsetting