SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller was prompt in replying to my messages. Hair feels soft and looks like the pictures.
This hair is beautiful just got it installed today it was colored
The unit is gorgeous!! I cant wait to install. The density is thick, true to length, and hair is soft. The shipping took slightly longer due to COVID-19 but the store communication was on point, and the coupons were a great deal!
Superb wig .. I bought several at other stores and this one is one of the ones I prefer .. the cap is really well adapted .. Received very quickly .. It is certain that I will recommend...
I really love it
so beautiful I can't to put it on. love the hair & also delivery service thanks so much
I loved this wig is beautiful well service thank you
Fast shipping with everything going on
I love the hair it’s soft and looks natural asf excuse the messy baby hairs it’s my first time this hair made me wanna freak it lol . I forgot what length I brought but I wasn’t expecting it being that short but all in all I love it definitely because I asked for it before my birthday FEBRUARY 27th and she did very satisfying
This wig Unit is everything! I slept in it and it’s still full of body.. I will definitely buy from this store again.
Am so happy I ordered on Friday and received it on Wednesday and the hair is amazing soft I will recommended thanks a million
Reçu très rapidement
This hair is BEAUTIFULLLLLL, very little shedding, the hair is soft and the curls are lovely excellent curl pattern. I have gotten wonderful compliments. I dye hair roots into black color, wig came out perfect.Communication with the store was awesome they kept me updated every step of the way. When I received and unpacked everything. I'm very satisfied with this product.
nice wig
the hair is very soft and pretty! it’s 100% real human hair. i love the color combinations! Also the delivery was very fast . i got my package in 3 days.. it’s worth the wait :) ! it’s sheds but not as much. very silky and the lace is pretty! you can also pin it up! i would recommend. i always shop off this app and this is by far the BEST wig i’ve ever installed and bought. while you wait for you hair, they store keeps in contact with you. i got a message to my phone telling me when i should get the delivery to me doorstep and it was ACCURATE. i HIGHLY recommend buying this hair !!!!! i can’t wait to straighten it .
Mom loves her new unit