We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely gorgeous hair tangle free will post pictures later
I was extremely scared to buy this hair but willing to take a risk. Due to the covid-19 it did take a while to get here but the store was extremely helpful with locating my package and giving me udates. I like the hair no complaints SO FAR. The hair is very silky. I bleached my knots easily, plucking was easy. I RECOMMEND.
I love the hair very nice
very nice customer service and hair
I got 22 inches and very happy with the hair , the lace is soft and hair is true to length , only issue I had with the hair is there are some strands that are nearly grey like but I’m going to dye the hair black so it doesn’t really matter , the hair came quicker than I expected very happy with the hair
I am very satisfied with the hair, I will buy it again
Very nice wig
j'adore
Nice ❤❤❤❤❤❤❤
I love it thanks
Feels amazing
Nice hair and fast shipment I really recommend this hair full and beautiful
very beautiful I love
The wig is beautiful, the communication was satisfactory yes but not as I wanted
look pretty and perfect ❣️❣️
The hair is great not too thin r thick
The hair is reallly thin
the hair is lovely and full. I will be ordering another in a longer length.
Perfect wig, faithful to length and density, it's worth it, the store is super nice and responsive, I am very satisfied