We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great wig for this money. came to Altai Territory in 15 days. A little liquid bangs and climb hair but it's not critical. The wig does not shine, the color is natural. very satisfied with the purchase!
I really like the only thing is that I 've ordered brunette and it's almost blonde but I like it.
Cool wig, well packed, there is a stocking on the head, hairpins. The hair is cool.
Item as described and fairly fast delivery packaging was discreet and well packaged Extra gift was included which was nice
beautiful wig!!!!!
Good
Very nice
It has arrived as the description, I love it and it's super soft and natural only qie has little hair
Very good wig, the color is as natural as possible
Too Beautiful this wig! Fast delivery for France! Thank you very much
It’s absolutely gorgeous, so light in weight , not shiny at all, so natural, only problem is there’s no clip inside
It shed alot but it looks really good!
THE wig is very soft and looks like real hair the length is great to me. THE store was very attentive!! Arrived a month early, highly recommend!
Delivery has been the fastest, and the product is so and as the photos. Also have more hair than all the Wigs I have bought from this page
Wigs are cool! Recommend! Delivery fast
Piekny color, ladniejszy Niz for zdjeciach. As a gift bonnets for which warmly thank you. Fast shipping. Recommend this shop and store
Wygląda super.
Beautyful, looks and feels very real.
The fastest my package! The wig is cool, odorless, everything is neatly packed. As a gift hats and a hairpin.