SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took a little longer to receive because of COVID-19, but it was well worth the wait! This is the second wig I ordered (First one was 22") The unit is GORGEOUS! The hair is soft, Lace is great, Hair is Not to thick, not to thin. I absolutely love the color Will Cowash before use due to light odor. Seller also have great coupons and communication. Will add to feedback once installed. Thank you again!!
This is my very first blonde wig and the hair is really pretty and fun! I would purchase this wig again. Thank you to the store for great communication and keeping me posted on my package.
It looks really natural and it is true to length. I'm definitely going to buy from Ke Lang store again.
I love this hair I will be ordering again. I got it in 180 destiny Paid extra and was worth it. I love the feel of it too.
The hair is nice ,but I have not put it on
I’m very pleased with the order it came so quick , originally I wanted to bleach the roots to a lighter colour but I’m happy I didn’t because the black roots look very good , the hair also straightens and curls very nicely will order again
J'adore ma perruque
I love the hair it's so true and it's come with a friendly letters, wig cap, lashes and the shipping was fast in 4 days. I like the hair
Great communication from store and best of all the hair is exactly what they advertised i like that, from the texture to the color work,came all customized with plucked hairline with baby hairs, amazing product I definitely recommend this store for your hair needs, i love this lace it can deep part for dayzzz
I love the wig this just wouuuu I will come back for another wig I think
I am satisfied
So far very satisfied with the products. Hair is very soft and waves are really beautiful once I try it on I will give an update. I will definitely be buying more from this store soon!!!
I absolutely love this wig!It took the bleach well and it tinted very easily.The lace is good and the comb In the back holds it in place very well.I also think that its plucked fine!I got lots of compliments,definitely will order more from you!
The store is really kind. Even Though I didn't always have time to answer the seller always kept in touch with me to keep me update and I really appreciate. I will post more picture when I'll install the hair
The store is really kind. Even Though I didn't always have time to answer the seller always kept in touch with me to keep me update and I really appreciate. I will post more picture when I'll install the hair.
This hair is everything. Looks exactly like the picture shown. Got a lot of compliments.Shipping was fast. Over all I love this hair and will be buying more of this.