SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oil came 10 days before the end of the delivery time in a slightly crumpled box. The bottle is OK.
It took time but is well received, good product
I took myself. But i couldn't wash my head because of the disease. So it lay idle. And i offered my husband. Like, i already bought, paid-try. He took it not actively, he will forget, he will miss .. Smears 1 time, in the evening from may 2019 it is this remedy. No minoxidil used. Only in august began to observe the appearance of light fluff throughout the surface. Also noticed that hair growth (those remnants of dark) goes much faster than those hair that in the main thicker and, naturally, do not lubricate. Another party asked to order the husband. From may to august he used only 3 bottles (economical man!)
Received soon! I bought two kinds, one is a spray. One is oil. I spray the spray directly onto my hair and it will be better to massage for 3 minutes after use. I usually use it after washing my hair. When you use it, you don't need to wash your hair again because it can be absorbed by the hair. I will add the oil to the shampoo and use it once every 3 days. In this way, I can use the two bottles for 30 days, and the effect is already obvious. The product is running out, almost a month. I will buy more. I will recommend it to my mother and my sister. Giving them as gifts to others is also a good choice because it's really good! ! ! Purple and red are very good! ! ! ! !
All content will correspond to the description before the specified deadline. Thank you very much to the store and the store for their excellent work on the buyer side.
it's nice. helping in new growth
I received the order after checking.
I started using this oil result you will see it in a picture I will add after the end of the package
The goods are received. huge gratitude to the honor and decency of the store. success and prosperity in all endeavors and good health.
I have some strange reaction of the scalp to this product. After a couple of days, small pimples began to appear .. painful... I do not use the product, they go, I put on-again appear...
Thank you. received very quickly. Packed very well. All as in the picture. Not yet used. Then I will.
My product has arrived. It looks very stylish. I hope it will help my hair. I will rewrite the effects after trying. Thank you to the store.
No Noosa still
Look if it works
Thank you shipping very fast all as in the picture I will try to add feedback if there is a result
All together. Packed very well. Delivered quickly enough. We will try.