SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The packaging is good, no communication with the store, arrived safely, thank you!
love
The delivery is fast, and it is used once in the morning and evening. After a period of time, the effect is quite good. Now my hair is much more energetic and darker. recommend!
The second time I bought it, it was still so fast. The store was very good. The service was very enthusiastic. The questions were answered quickly. The effect is very good, I am happy for my hair.
This oil is very suitable for people with hair loss problems. I have only used it for a week. I found that my hair has dropped very little now. I will continue to use it until my hair is healthy
I'm satisfied with this product, it cured my hair loss, I didn't expect to get such a good product at such a low price, this is a good store
Quick delivery and the store is professional Although I still need to try the product
The best hair conditioner! People with hair problems should try this product at least once before using any other product. I tried many different products, but none of them helped my hair. This product does a really good job. Highly recommended!
I tried this product and it breaks down quickly and absorbs on the skin. Long-term use does not cause itching, burning, dandruff or redness. I like this product very much. During this time, hair loss was less severe, it did improve the roots of the hair, and fluffy hair appeared. I am very satisfied.
After about a month, write down the feedback! After the first use-after massage, the head will feel a little hot, and the back hair will become stronger and stronger, and the hair will not fall at all. It is really a very good product. Thanks the store!
Express delivery is very fast. The box has no wrinkles. The packaging is perfect, thank you very much for the store, I recommend stores and merchandise.
The product is intact and well packed, and can be delivered quickly within one month. Thank you store, highly recommended! !! !!
After using it for a while I saw a huge difference in growth! I can't believe my hair will be so beautiful. My family is very surprised and happy for me. The product is easy to use, recommend the store, I will buy it again, thank you seller!
It is really a great product .. After using it for a while, my hair began to become fluffy and soft, and it has become more and more. It has greatly improved my hair and is worth recommending.
I bought 2 bottles, and after 1 week of testing, so far, it works well. It will continue to be used in the future and will be continuously updated. I think I will buy it again.