SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got it, but I haven't experienced it yet
Everything came quickly and in integrity. While I used a week, it seems to me that the hair on the comb became smaller, but I didn't have very big problems. Zarah is nice. I think that I will order more. Hair is more airy and fluffy, I like the look.
One bottle has already used, ordered a second, but so far no result, in general. Maybe need more time.
I have already used it and it is really remarkable
Will give a feedback if its work later
I have been using this product for two weeks and my hair seems to be getting stronger. My hair is very long, so I am not sure if it grows fast, but my hair has become smoother and better combed. From the mirror I see that my hair has become more beautiful, thank you product
This product works for me. After using this product for about 10 days, I can feel my hair is growing. This product seems to activate my hair to make it grow again. I feel happy. This is really a good product.
Arrives within 17 days and delivery is fast. Just know how it works, I don't know if it works. Product packaging intact
Finally received the order! Long wait. I thought I wouldn't receive this package anymore. I am very happy. Perfect packaging
The packaging is good, no communication with the store, arrived safely, thank you!
I started using it about 1 month ago and I noticed that baby hair grew out of where I had no hair before and new hair appeared on my forehead. I was very excited and I hope it becomes more thick. My hair looks much better now and I will definitely continue to use it.
Using this hair oil really helps. In the first month after treatment. My hair no longer crawls, and new hair grows.
The vials in the original box are packed in a glass container and shipped in ordinary plastic post bags. The box is a bit wrinkled, but everything is neat. Pleasant fragrance, I like it
I finally received this package and everything is fine, hope it works for me, thanks!
I will use it. It is recommended to add it to the shampoo. I think it will be more effective to add a few drops to the shampoo. I will wait for its effect