SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive after several weeks, no damage to the box and I don't know if it works.
The store has a fast delivery speed. After the payment, the seller sent the package immediately. This is a very good seller. I am very happy to respond to my information. I am very happy.
This order arrived in about 1 month, and overall, I am satisfied that it was a pleasant shopping experience
The best partner! ! The best product! I have tried a lot of products to save my hair loss, some have effects, and some have no effect after use. But they are effective for me, maybe not so good for others, it's just good for me! So finding the right product for you is very important! I suggest trying more and finding the best for you is the best! ! ! My hair loss has been reduced and my hair is growing! ! Thanks so much, my dear store. I will buy more
I packed 2 same products in a box. I tried it a week ago. It's a little early and I can't see the results, but I can feel my hair becomes soft and obedient. I believe it can help. I grow my hair and I will buy it again.
Exquisite packaging, everything is complete, no squeeze, no leak, thank you store for fast delivery
Sent quickly, came to Belgorod a little more than a month.
It took about a week, and I feel that the treatment of hair loss is quite good, and in the process of using, there will be new small hairs growing out. I believe that the daily use of hair will increase, thank the store.
The product is great! I use it twice a day. It doesn't take long before I grow a lot of new hair. Now my hair is not as serious as before, I will continue to use it!
This product is very good. Just a few times it has grown a lot of new hair. It is used once in the morning and in the evening, and then massaged to promote absorption, no longer have to worry about becoming bald.