SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thanks !!i will try it earlier.
thanks !!good packaging, i will try this product and Come back tell you if it work on my hair.
thanks !!fast delivery i will test and tell you in the future if it works growing hair.
I have a big problem with hair loss. Since using this product, my hair no longer falls out after this time. This product is really great!
I use it everyday and have been very satisfied!It cool comfortable to wear. It fits my hair perfectly.One month has passed and I feel my hair has really grown.I bought two bottles before and now they are almost out. Going to buy five bottles at once.
In general, i tried and pleasantly surprised!! Straight a bunch of new hairs i see, after childbirth the hair falls out terribly, and now the child falls out for half a year, but now new ones grow, in general, i recommend, the result and after 10 days already saw.
The product is great. My hair feels thicker and drier than usual, it will definitely reduce hair loss, and I am more and more certain that if I continue to use it, I believe my hair will become healthier!
My friend recommended it to me. I really believe in the product of this shop. He didn't let me down. I quickly received my package. He said it is the same as I described it. I will try to use it.
I would recommend this product. This is an awesome product for hair health and growth! I noticed in a month the growth of my hair. I have recommended this product to several friends. Worth the money.
The effect of this product surprised us all, because after using this product my hair has changed noticeably, my hair seems to have thickened a lot, and my hair has become easier to comb, thanks to this product
When I first got this product, I didn't dare to have great hopes for him. This product looks very ordinary and is not different from the hair care products I have used before, but after using it for two weeks, I found that Great changes have taken place in my hair, my hair has become soft and smooth, and there are not so many hair drops. This is really great, thanks for this product !!!
This is my second purchase. The first time I just wanted to try and buy only one bottle. After using one bottle, I noticed that my hair had changed noticeably and my hair became healthier. I bought three more bottles this time. I look forward to better results
I have been using the product for two weeks, and my hair seems to be getting stronger. My hair is very long, so I can't be sure if it grows fast, but it looks thicker and doesn't get too tangled. My hair is getting stronger and stronger now. Overall, I am satisfied with this product.
Very good product
I am grateful that I have purchased this oil. This oil can definitely treat hair loss and help hair growth. I have used a bottle of this and this is my second purchase. As always, my hair is falling very little now, and the hair is gradually getting thicker