SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super comme d’habitude
Well packed, no damage. Thank you
Great product arrived safely and thanks for the quick delivery the product is in great condition and I recommend the product and the selle
I'm very satisfied
The effect of the hair tonic is very good. The hair that has come off the top of the head gradually grows out of the hair, and such a good effect is confident to continue to use it. Will buy again.
The store has a fast delivery speed. After the payment, the seller sent the package immediately. This is a very good seller. I am very happy to respond to my information. I am very happy.
Came Thank you
It was very, very complicated to recover this package! Especially since for once, I took the oil by 6 bottles to "be quiet" but it was before confinement. Already, that it is complicated to the last degree in France, normally, do not complain too much about your position others, at least they call you at home, here must not dream: they know nothing: /I struggled hard to find him but because of the French Post-the store is great him, and he did super fast, the delay is due to the post fr; one more time!:: (Thanks to the seller! Good cooperation on this one-I leave him 5 stars and I promised to keep it, if there was not the post that does not manage anything as usual; I'm sure it would have happened in 2 weeks. (If you are in France, never trust them and check everything) Now I'm quiet! Great!
Very good product, expect more and everything works fine. Try adding more to the comments later. Service is good, many shops but this store. recommend!!!!
Fast delivery! Immediately after use, the head becomes magical and more! awesome! In the future I won't have to wear a hat on my hair, nor will I be ugly because of short hair! I will use this product! It's easy to use! 5 stars
Shipping is free and only took 2 weeks, so track numbers are not tracked. Foam with a convenient dispenser, packed in a package and sealed in mica. The product stimulates hair growth and strengthens the roots. The oil is liquid enough, slightly foamy, and has an interesting aroma. Can be used on hair and after shampooing, but due to the high concentration of the product, do not apply it directly on the scalp, only on the head. After the first application, the effect is remarkable, the hair becomes more lively, moisturizing and pleasant, and it is easier to comb and place. The roots of the hair do not get fat, although I try to oil only the length of the hair. Hair condition is definitely better, but hair loss can only be judged over time.
I really need this product.I am very satisfied with the products and services online store. I would recommend; Very good, but everyone needs to check personally. I am very happy and I will be back here to do shopping. Good luck !
I’m so happy just received it now and the shipping was faster than expected thank you.
Fast and helpful response ,thank you very much, great shipment packaging and 100% genuine . Highly recommended.
Can see some improvements but only time will tell.
More not been used