SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 12 days, well packed, corresponds to the description
Sent the next day, fast delivery, complete with an adapter for the euro plug, corresponds to the description
The curling iron came very quickly. the working surface rotates. the length of the cord is about 3 meters. the minimum temperature is 180. corresponds to the description. I recommend the store. I will order more.
The curling iron is cool, corresponds to the description, heats up quickly, adjustable temperature to 210 The store sent quickly, the messages answered, the parcel came in 17 days Thank you.♥️ Great
The curling iron is good, but after 5 min. the temperature starts to fall, first 10 then by 20 degrees, you have to increase again and continue to use.
Good curling iron, quickly heats up! Convenient to use. Quickly delivered!
It came in puffy packaging. No damage, everything works.
I ordered a plait of 32 diameters 26,01 came 3.03. I sent it for a long time. everything works, the cord for work will be short, for home norms.
Curling is cool. Heats up quickly. Came about 1,5 months later
Everything works. Buttons deep. Accidentally not pressed. Gift by March 8.
The parcel has reached of course for a long time because of this coronavirus and so everything is normally heated quickly while everything is fine
The product is excellent, it heats up quickly, everything works. The only thing was very long processing and sending goods, almost two weeks, for this minus. But, the store got in touch, answered my questions. In general, everything is fine, I recommend the seller.
Everything is fine, it was about a month before St. Petersburg. Slightly adjusted and everything turned out. Thank you.
The curling iron is good and the delivery is fast.
Great curling iron. I bought 25mm. Thank you store
Everything corresponds to the description of an excellent curling iron, heats up super quickly. 21 days delivery to Ukraine
Curling is cool, quickly heats up. You can set the temperature regime, easy to twist. The order is very satisfied!