We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These extensions are amazing! I ordered the color #1 Jet Black 18” 200gram 10pcs set. Exactly like the picture. They had a strong scent, but it easily washed out of the hair with regular shampoo and conditioner. They are amazing for the price! I will definitely be ordering again! The store was very kind and communication was amazing with this seller I highly recommend!
Very happy with my order order fast enough given the current situation
nice !!!!!!
22inch 200gr seems 20inch I. v.M thin points next time 24inch order. rather beautiful hair and color. fast delivery 1,5 week Netherlands
Very soft and shiny hair the color corresponds to the description. Delivered quickly Small defect: very fine tips I recommend it
Hermozas
I love love love these clip ins they are so very natural and blend with my hair perfectly hair came faster than expected and I will definitely be purchasing again
Super
the product is exactly what is advertised and a free set of cute eyelashes is so sweet !! thanks so much I will be ordering again ..I trust this company ! ❤❤❤
Beautiful identical to the photo delivered very quickly
Very good product my second order
Great hair
such good hair !!!!
I received just now. It is nice when you look. I haven’t tried it yet.
Accept the product fast yet not השתמשתי
I received the hair within two weeks from ordering which is pretty good for free shipping. The product is nice but I wish that the bottom was as thick as the top, instead its very thin at the bottom, even for a 200gram. I ordered dark brown #2 18 inches and I just wish i got the longer one as it turns out my hair is longer than this hair. The colour and the shine is beautiful.