SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so beautiful i love it thank you very much see you nest time
True to length no smell. Will leave another review after I install the hair
Third time ordering those hair I will dye it in pink and see whats it gonna look like the other hair I dyed it in purple and red and it really silky
have is so beautiful . true to the length , can’t wait to make my wig !!!!! and the store is so sweet . will order from them again.
It’s lovely
First time ordering blonde bundle here. I love bella's tender care and help during shipping. The hair looks amazing, feels soft! Softer than the matching frontal that i ordered weeks ago, but thats cool . They seem to keep it real, no false hopes you get what you see. Definitely will order again in the future
very good hair, very very good hair. Go for it you won't regret it.
i am highly satisfied with Bella Hua communication with me the hair is as it describe. i have not installed it as yet will update as soon as i have done my installation. i recommend this store
Just received the bundles today.. the feel good and smell good . I haven’t install in clients hair but I will keep you posted. Came with 3 really nice gifts.
Excellent
Great hair I love it always order from them
Love this hair. Once it’s been installed and washed a couple times it does start shedding and gets dry tho but for the most part i have no complaints and many compliments!
Very good quality of hair will purchase again... Bella was very quick with the responses and I received my hair in a timely manner
thank you!
shipping super fast. to store thank you
Bundle was silky and I loved it
always Great hair!
I've had the hair for a good few weeks now and made a wig out of it. It came very soft with no odor. Conditoned and washed well. I experienced little to no shedding and made sure the wefts were secure on the wig. I like that the blonde wasn't too yellow as well. I'm a virgin hair guru and upon washing it waved a little like natural hair. Which means that it is virgin hair. I think it will last much longer with proper care & conditioning. I also tested a strip with color and it took color very well. Will buy the bundles again!
This is my 2nd time ordering this hair. With a pre wash deep condition blow out and flat iron this hair is good to go. I love it. Doesn’t nap up
Extremely happy ! especially because it came fast too but love the texture and everything.
haven't installed yet but I will this week
The best vendor in AliExpress!! Bella was amazing. I wish I could give her 10 stars on her customer service alone. The hair is beautiful, soft and silky. Well definitely order again.
The hair is really soft, just a little bit of shedding which is expected as it is bleached. True to length with full bundles. Closure was really easy to work with.
The hair is realy very nice and Perfect quality