We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast shipping! Nice hair
Super fast thanks to everything that's happening for covid19 I arrive super fast
Great service and received the hair not too long after I placed the order.
I got 30inches, great great hair ! True to length.... well but again for sure
All perfect 100% recordable.
Thanks the hair is So far Nice, fast delivery.
despite the current health crisis, the store stayed in touch the entire time! Shipping was still faster than expected.
Excellent hair style
Superb locks this is not the first time I order and I am always satisfied
Super received quickly in 4-5 days only I recommend this store
David is the best!
very Nice hair and color
Very nice soft and I want another
bien reçu rapidement
Very fast delivery, I knew commissioned on 9 January I knew received the 13 January
Hair is very good bleached and dyed I️t and normal shedding no tangling shipment was fast love the hair accurate lengths
I order this hair Tuesday morning & received Today which is Friday! Fast Shipping = Amazing ! They keep in touch to make sure everything correct and running smoothly didn’t mind answering to any of the questions i asked .The hair feel good , No smell. That’s A+ for me as well. Not my 1st time ordering wont be my last time ! Thank you guys !!!
Good hair great quality !! Love the hair !! Make sure you oil and moisturize the hair wrap your head nightly in silk scarf and bonnet !! Free gift as well every time !
Got my order in 3 working days! I love it! Second time ordering from them -and will be ordering again. They keep you informed about your order and make sure everything is going okay. Will add more pics when installed
The hair came super fast and it lasted for quite along time normally when I get long hair it gets nappy but I didn’t have a problem with this hair and it’s was no shedding
this is my second order in nepal-1-ali c-o-c-o. and really do not disappointed. order 4-5 days arrived. is still present and top quality. lucia plus is tuned and shows our parcel tracking. i really recommend.
My hair came fast and I can't wait to install it. It's soft and the pattern is really pretty
My hair came very quick and it’s very soft I can’t wait to install It and get more
Great hair !!! True to length no smell minimum shedding barley any . Thick full bundles and awesome customer support stayed on top of updates and answered any questions I had in a timely manor. Thanks again you guys !!!!
The hair came on time and i love every bit about it!!!
I love it!!!
great hair highly recommend it. this hair came with the 2 hair curls
the hair was beautiful & neat i love it
The hair was very nice and full good job guys
The hair is amazing what a great price for great hair,I was so happy at how quickly I received my hair I am leaving for vacation soon and it came within 4 days.I want to thank Lucy for her amazing communication and product it’s amazing when a vendor communicates with you daily and check up on you thank you so much I will definitely be ordering from this vendor again
This is great stuff
it came fast it's very long and full and it doesn't shed
gorgeous hair! 2x order here, top quality 100% human hair. curl, styles em verfen can.
A little shedding but other than that it’s great!
Received Hair Quickly! I didn’t have to check in or track my package, The Seller Lucy did EVERYTHING for me. Communication is great. Someone told me about the vendor I was nervous at first but am pleased. The hair is very soft, order less, bouncy. No shedding noticed, will update after install!