We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it , early delivery
The Hair Is Soft Just a little thin on the ends doesn’t get tangled soft when washed I will buy the bundles again
Happy with my product , great service from Satai, this is my 3rd time ordering and i am happy.
Very nice hair. I recommend!
I would give it 5 stars, however, I never bleached it . It holds curls well. Will order again
I love how soft the hair is and the length is accurate, if not longer than expected. I’d suggest an extra bundle is bought for volume, because it’s relatively thin. I’d purchase again
I'm beyond happy. I'm over the moon texture is perfect ..
The hair is long and beautiful! I will be getting more real soon.
hair is so beautiful and i love it
this hair are very beutiful. i will install them as the back oz. but they are really beutiful and original. free shipping was shot
Love it and I want to buy more
Love it very soft no shedding Nd came really fast love the closure with the baby hair
Got my hair today , Im so excited the delivery I service is on point , zintle ezinwele nyan , I will definitely order from satai hair . Thank you Carol for for keeping me updated , will soon order again.
second time ordering and very pleased, great bundles n fast delivery
Best hair silky no smell like u can shake this hair a GO .shedding 1 or 2 strings , came in less then 5 days. Beautiful ends this is my hand to god this hair is worth your money !
I love my hair..vendor was very specific on everything up to my delivery..got my order in 3 days..the hair is soft && smell good. Definetly ordering again!!
DO NOT GET THIS HAIR!!!! The hair is so thin I ordered 3 bundles (16,18,20) and three is more than enough of what i need for my head and this hair looked like I only had 1.5 bundles of hair in my head...I talked the vendor and they recommended me to wash it and this is how much hair that shedded from washing from only having the hair for a few days (within 4 days)... I then asked for a refund and they only offered to give me 15 dollars back from what I paid for which was 70 do not waste you time or money with this company!!!! Will not be shopping here again (only gave it 5 stars because i knew people would be able to see the review)
fast arrived
enjoyed hair is beautiful and take it really is unique.
Beautiful hair
Nice hair
. 28 inch 24 inch reviens you pay attention may very good quality
Hair is beautiful as always
this second ordered store all is excellent, fast shipping very good, recommend!
This is great quality hair. The bundles are very soft. My only issue about this hair is that it had a weird smell to it & if you like full hair, I advise you buy an extra bundle ( that’s what I did) because the hair isn’t as thick as I hoped it would have been. But overall this is good hair & for this to be my first time ordering from aliexpress. And the company shipped my package very quickly. I received my order within a matter of days!