SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the hair is amazing , its soft and the curls are so pretty even when its dry & it came a week earlier than expected
Everything was wonderful. This is my first time buying a frontal wig and shopping with ISEE. I appreciate that the box comes wrapped so its not damaged. The curls were so soft. The package came within a week despite the pandemic. i bleached the knots and I will be showing pictures of my hair once I figure out how to install it. But here's a pick of the bleach and lace
This hair is soft and has a lot of volume. The lace is thin so it is good for installing. I would definitely recommend this hair.
Love the hair!
The product was great, got what i wanted & i’ll definitely be buying from this vendor again :)
Sellers was very kind and communicated had came before it was expected I would definitely be shopping again Isee want disappoint shop lady’s
I love the hair & thank you for the other items
I love this wig !! The hair company was super nice !!
Best store yet!!! Awesome communication and the hair is top notch ... thank you ... I will surely recommend
So cute can’t wait to install! Free lashes and cap with it !! Shipping was pretty fast !!
Satistfait. Thank you isee
I ordered 2 wigs 12 inch for my Mommy and 26 inch for myself were are both pleased and happy with the curl pattern most of all so we will purchase again!
This wig is so soft! Straight out of the box the bounce and flow is everything, store was great with communication. This wig is a 16inch. I can’t wait to wear this I will be giving another update once I style it.
the product was everything that's described. The hair is soft and curly just lovely. I'm 100 percent satisfiedp
The hair is amazing and soft. Shipping was fast approx. 5days. I highly recommend this unit! I love the curl pattern. Go purchase! Insta: queenshericka
Beautiful hair and good Communication
It came within a week and is really soft. I’ll be buying another unit from them again :)