SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The parcel came to Belarus for 1 month. Everything works, everything is fine, I recommend the store!!!!
The product corresponds to the description, it works well. The corrugated is fine, as she wanted. The instructions say that there is a button on and off, in fact it is not. There is a button to switch the heating temperature. Thank you for the fast delivery.
My wife really likes it.
Cool Gafra. Very quickly heats up. Makes a cool volume in a second. Of the minuses: there is no button on and off. You can turn off only from the outlet, uncomfortable of course. Cord does not spin, about 2 meters
Iron is excellent for its price! Delivery is very fast by new mail. I master have different Dear Prof. Curling this ordered for the sake of interest and I really liked it. In terms of the result does not differ from the expensive corrugation of the firm beibelis! Definitely recommend for home use a good thing!
Good ironing, but a little luftit unfortunately. In general, you can use.
Everything is super! The store is very responsive and sociable)) delivery is fast!! Everything is good product pleases my wife)))
Ordered 23.01.2020 came 16.01.2020. Good corrugated, the ability to set the temperature, ceramic canvases. Very satisfied, the store is good
Great product.
Thank you, everything works
The goods received for a month, corresponds to the description, works. Thanks to the store, I order 2 times. I recommend.
Fast delivery. Works well.
Vary good
One in one as on site
Works! All right, delivery delay for a week
Came quickly, under the door, a new mail. Checked everything works. I recommend.
The goods are delivered in time. Delivered by courier. Thank you very much to the supplier.
The parcel was tracked, reached for a month. Corresponds to the description