SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of attractivewigs (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of attractivewigs.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This hair is brighter than the picture but it’s sooooo amazing!!!! It’s like a golden brown, it shines in the sun. Love it
Girls, I'm here to give you my opinion. So this is a very nice wig, the hair does not fall, the wig is very beautiful, I took 18 inches and I find it very good for a wig of color too, However I still want to point out that the wig is more brown light blonde shade than a honey blonde or a light blonde so do not expect to receive light blonde. The saleswoman is very nice and is ready for anything to satisfy the customer. I recommend their services
This wig is niceeee!! I just received it tonight so I haven’t had time to actually get my hair done. So far the hair is very soft & silky. No shedding so far. The length is accurate & the color is exactly the way it is shown in the picture. The wig is beautiful although I would’ve preferred it to get here earlier but so far no problems at all. I would def. recommend this wig to anyone.
Received my unit and was very pleased. Everything about it is very accurate to picture. Shipping was pretty fast and the communication was great as well.
I love this hair .. doesn’t tangle ... really soft intact I just love the hair
Shipment was fast, ordered 18th March 2020 and arrived 24th March 2020, true to length, ordourless, light, but a little bit shading, haven’t installed yet, will upload a pix of it wen it’s bn installed
I love the hair
Very accurate, hair is amazing! will be buying again! Seller was excellent, customer service was fantastic! was shipped very fast! Happy customer here :)
I love the hair it was great
The most beautiful wig I 've ever received. It is soft and the color is beautiful. I received it very quickly in less than a week. The hair does not fall and I received a lot of compliments thanks to it.
This hair is beautiful! the store communicated very well and i would definitely be purchasing from them again. The packaging could've been a little better, it also came with these beautiful lashes.
Love this hair it is perfect. It is true to length and the color is amazing! It was beautiful right of the box as you can see from the photos but when installed the wig became even more amazing.
The hair is lovely . The store was very good with communication and the hair came speedy, The Hair are extremely soft and the Color is gorgeous natural
Hair looks good and soft. Color is really nice done. Good communication. Fast shipment.
amazingggggg hair
Love love love !! The color and it’s so freaking soft I love it but just wish it would’ve been thicker but whatever tho I fucks with it ....
I just received my hair and I am loving it sooo much. It is exactly the way I wanted it. I can't wait to try it out. The communication with the store was amazing. They always responded to my concerns quickly and assured me that I will definitely buy again.